Privacy Policy

At TwoDots, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, web platform, and related services (collectively, the "Service").

1. Information We Collect

1.1 Information You Provide

When you create an account or use our Service, you may provide us with:

• Account Information: Name, email address, profile photo, and password when you register
• Authentication Data: Information from third-party login providers (Google, Apple, Facebook) if you choose to sign in using these services
• Profile Information: Skill level, club affiliations, playing preferences, and biographical details you choose to add
• Match Data: Scores, opponents, dates, venues, and game statistics you log
• Tournament Data: Tournament entries, results, rankings, and participation history
• Social Data: Followers, following lists, comments, reactions, and messages you send to other users
• Content: Photos, match cards, and other content you upload or create
• Communications: Messages you send to us, feedback, and support requests

1.2 Information Collected Automatically

When you use our Service, we automatically collect:

• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Usage Data: Features used, pages viewed, time spent, interactions, and navigation patterns
• Location Data: Approximate location based on IP address; precise location only with your consent for court discovery features
• Log Data: IP address, browser type, access times, and referring URLs
• Performance Data: Crash reports, error logs, and diagnostic information

1.3 Information from Third Parties

We may receive information from:

• Social Login Providers: Basic profile information when you sign in with Google, Apple, or Facebook
• Squash Federations: Official rankings and tournament results where applicable
• Club Administrators: Membership status and club-related information
• Other Users: Information about you included in matches logged by opponents

2. How We Use Your Information

2.1 Core Service Functionality

• Create and manage your account
• Record and display match results and statistics
• Calculate rankings and leaderboard positions
• Enable tournament registration and management
• Power court discovery and venue search features
• Facilitate social features including follows, activity feeds, and messaging
• Generate shareable match cards and statistics

2.2 Service Improvement

• Analyze usage patterns to improve features
• Identify and fix bugs and technical issues
• Develop new features based on user behavior
• Conduct research and analytics

2.3 Communications

• Send service-related notifications (match reminders, tournament updates)
• Deliver push notifications based on your preferences
• Send weekly statistics summaries and engagement emails
• Respond to your support requests and inquiries
• Provide important updates about the Service

2.4 Personalization

• Customize your activity feed and content recommendations
• Suggest players to follow based on your connections
• Provide personalized insights and tips based on your match data
• Tailor tournament and match recommendations

2.5 Safety and Security

• Detect and prevent fraud, abuse, and security incidents
• Enforce our Terms of Service
• Verify user identities where necessary
• Protect the rights and safety of users

3. How We Share Your Information

3.1 Public Information

The following information is publicly visible to other users by default:

• Your profile name and photo
• Your match results and statistics
• Your tournament participation and results
• Your rankings and leaderboard positions
• Your follower and following counts
• Content you choose to share publicly

3.2 With Other Users

• Your activity appears in the feeds of users who follow you
• Match results are visible to both participants and their followers
• Tournament brackets and results are visible to participants and spectators
• Direct messages are shared with recipients

3.3 With Service Providers

We share information with trusted third-party services that help us operate:

• Cloud Infrastructure: Firebase/Google Cloud for data storage and authentication
• Analytics: To understand usage and improve the Service
• Push Notifications: Firebase Cloud Messaging for delivering notifications
• Email Services: For transactional and marketing communications
• Customer Support: To help resolve your issues

3.4 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, privacy, safety, or property
• Enforce our Terms of Service
• Respond to emergency situations

3.5 Business Transfers

If TwoDots is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any change in ownership or uses of your personal information.

4. Your Privacy Controls

4.1 Account Settings

You can control your privacy through your account settings:

• Adjust profile visibility settings
• Control who can follow you or send messages
• Manage notification preferences
• Choose what appears in your activity feed

4.2 Data Access and Portability

You have the right to:

• Access your personal data
• Download your match history and statistics
• Request a copy of your data in a portable format

4.3 Data Correction and Deletion

You can:

• Edit your profile information at any time
• Delete individual matches or content
• Request deletion of your account and associated data

4.4 Communication Preferences

• Opt out of marketing emails via unsubscribe links
• Customize push notification settings in the app
• Disable weekly stats emails in preferences

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Specifically:

• Account Data: Retained until you delete your account
• Match Data: Retained indefinitely for historical statistics and rankings
• Activity Logs: Retained for up to 2 years
• Communications: Retained for up to 3 years or as required by law

After account deletion, we may retain anonymized data for analytics purposes. Some information may be retained longer if required for legal, safety, or business purposes.

6. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit (TLS/SSL)
• Encryption of sensitive data at rest
• Regular security audits and testing
• Access controls and authentication requirements
• Secure cloud infrastructure (Firebase/Google Cloud)

While we strive to protect your information, no method of transmission or storage is 100% secure. You are responsible for maintaining the security of your account credentials.

7. Children's Privacy

TwoDots is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

For users between 13 and 18, we recommend parental guidance when using social features and sharing personal information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities
• Data processing agreements with service providers
• Compliance with applicable data protection laws

9. Your Rights by Region

9.1 European Economic Area (EEA) and UK

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure ("right to be forgotten")
• Restrict processing
• Data portability
• Object to processing
• Lodge a complaint with a supervisory authority

9.2 California (USA)

Under CCPA/CPRA, California residents have the right to:

• Know what personal information is collected
• Delete personal information
• Opt out of the sale of personal information (we do not sell your data)
• Non-discrimination for exercising privacy rights

9.3 Australia

Under the Privacy Act 1988, you have rights regarding access and correction of your personal information. Contact us to make a request.

10. Third-Party Links and Services

Our Service may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. For significant changes, we may also notify you via email or in-app notification.

Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please visit our Contact page to get in touch with us.

For data protection inquiries in the EEA, you may also reach our Data Protection Officer through the contact form.